Refund and Returns Policy

At Luxe Silicone Dolls, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes returns or refunds may be necessary. Please review our Refund and Returns Policy below:

Eligibility for Returns and Refunds

We accept returns and refunds under the following circumstances:

  • Defective or Damaged Products: If your product is received damaged or defective, please contact us within 7 days of receiving the product. We will guide you through the return process and provide a full refund or replacement, depending on your preference.
  • Wrong Item Received: If you receive an incorrect item, please contact us within 7 days of delivery, and we will arrange for the return and correct shipment at no extra cost.

Non-Refundable and Non-Returnable Items For hygienic reasons, certain products may not be eligible for returns or refunds. These include:

  • Used or opened products
  • Custom-made products
  • Products that have been altered or damaged by the customer

Return Process

If you are eligible for a return, please follow these steps:

  1. Contact us at support@luxesilicondolls.com with your order number and reason for return.
  2. Once your return is approved, we will send you detailed instructions on how to return the product.
  3. Ensure that the product is unused, in its original packaging, and in a resellable condition.
  4. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds

Once your returned product has been inspected, we will process your refund. Refunds will be credited to the original method of payment within 3-5 business days. Please note that shipping fees are non-refundable unless the return is due to a fault on our part.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement product.

Contact Us

If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us at:

Email: support@luxesilicondolls.com
Phone: +1 (425) 553-7834

By purchasing from Luxe Silicone Dolls, you agree to the terms outlined in this Refund and Returns Policy.